Credentials dialogue still shows up after having external authentication enabled

Symptom

After enabling Single Sign-On for ResourceFinder, you open ResourceFinder and find the following dialogue asking for credentials:

Cause

By default, the browser automatically calculates the correct zone, either Internet or Intranet, from a specific URL. It will not send credentials to a cloud endpoint, like the Azure AD URL (https://autologon.microsoftazuread-sso.com), unless you explicitly add the URL to the browser's Intranet zone.

In this case, Azure AD URL has not been added to the browser's Intranet zone, leading to the display of the dialogue asking for credentials.

Resolution

Follow these steps to add Azure AD URL to the browser's Intranet zone:

- Open Control Panel and select Internet Options

- In Internet Properties window, select tab Security > Sites

- In Local Intranet window, select Advanced

- Add the Azure AD URL (https://autologon.microsoftazuread-sso.com) to Intranet zone:

- Click [Close] to finish.

Properties

Applies to: RC 4.1

Reference: TFS #236839, #236787

Knowledge base ID: 0289

Last updated: June 06, 2020

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